Return & Refund Policy

  • 30-Day Worry-Free Return: We provide 30-day worry-free return and refund service for all personal care products. If you are not satisfied with the product texture, usage feeling, or product effect after receiving the goods, you can apply for a return within the valid period, bringing you a relaxed and risk-free shopping experience.
  • Simple Return Conditions: To ensure the secondary sales safety of beauty and skincare products, returned items need to be unopened and keep the original complete packaging. As daily hygiene products, opened skincare, body care, and oral care products cannot be returned, which is to protect the health and safety of every customer.
  • Quick Refund Processing: After we receive and verify your returned products, we will process the refund immediately within 5 working days. The refund will be quickly returned to your original payment account. For quality problems such as product damage, leakage, and wrong delivery, we provide free replacement and full refund services without waiting for return inspection.
  • Exclusive After-Sales Care: For regular customers and member users, we provide more flexible after-sales support. For individual products with minor non-quality problems, we can provide partial refund and coupon compensation solutions according to the actual situation, striving to satisfy every young customer who loves our brand.